Returns and Refunds
RETURN & EXCHANGE POLICY
We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, the return will be scheduled by the team without any charges. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Return or exchange request will only be allowed within 7 days from the date of delivery.
In case of return, your amount will be refunded back to your original payment method.
In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference. In case the value is lower, we will credit you with the difference.
Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs.
Usually we receive the product in 6-7 days. On receiving, within 2-3 days we will issue the store credit or dispatch the exchanged product if all conditions are met.
This process usually takes 10-15 business days.
We do not accept return or exchange for international orders.
All Items are eligible for return and exchange except following :
- Sale or Discounted Products
- Mystery Products
- Gift Cards
- Customized Products
In order for the product to be eligible for return or exchange make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags